2011-06-19

outdoor faucet - great but busted < 1year


My review and experience with
MOEN SINGLE-HANDLE HOT/COLD SILL FAUCET
MODEL HC4005 series

I'm posting this here because I can't find any record of this type of failure or repair on Moen, Google or YouTube.

THE GOOD. It delivers hot, cold in a single-handle tap that Moen is so well known for. Fantastic for washing hands, filling kiddie pools and other water toys, etc.

THE BAD. Easy to waste warm/hot water on irrigation system if you aren't paying attention (or little ones have fun with the knob after the fact).

THE UGLY. In less than 10 months (3 months usage if you exclude winter), the anti-siphon (backflow preventer?) valve busted, and it sprays wildly all around the valve when the water is on, soaking the ground right at the foundation. Not good.

Repair?
Unfortunately, no DIY repair videos on youtube yet.
Moen website shows a vacuum breaker kit (Moen PN 140900) on the exploded parts diagram, but does not have any instructions.
The innards of the installed vacuum breaker don't quite look like the one on the diagram (design change/improvement?)...
I tried setting the o-ring down a few times to no avail.
It does have a lifetime warranty.

Summer is just starting and we have a pool party/BBQ next weekend...
Here's hoping (a) my contractor will have his plumber repair this right quick and/or (b) Moen will send a repair kit ASAFP.

UPDATE: The o-ring popped completely out, so I gave it a test try for the heck of it, and it worked more or less fine. I reset the o-ring firmly with a tiny rod, and so far so good.

2 comments:

Joe said...

What part is the O ring? I have the same problem with my faucet.

crammer said...

Hi Joe, I don't know, my contractor hasn't been back yet, and I haven't contacted moen.

and wow, I didn't realize we have been living with this for almost two full years already... thanks for the prompt